By placing an order, you confirm that you have read, understood, and accepted the following policy.
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
(*) Orders can only be canceled within 24 hours
We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
NOTE: Our policy may last 15 days from arrival date especially fragile products. If 15 days have gone by since you received the item, unfortunately, we can’t offer you full refund or exchange.
Additional non-returnable items:
– Gift cards
– Consumable products
– Downloadable software products
– Some health and personal care items
IMPORTANT: All of the return items/packages without our acknowledgement will not be acceptable. We will not be able to offer any refund.
To complete the return request, there will be required actions below:
– All of the receipts or proof of purchase need to be available.
– Contact our Customer Support team on [email protected] to notify us about your return request. A specific return address will be provided. Please DO NOT send your purchase back to the manufacturer.
Kindly be informed that no pre-paid shipping label.
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons:
- The product is flawed or damaged.
- The product you received has a design (pattern, type of product,…) that is different from the design originally represented on our site.
Please email us with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us. Our customer service team will review your claim to see if it matches the 2 above reasons. If your claim belongs one of these 2 reasons, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 5-10 business days after your return is received for a refund to appear. If your claim doesn’t belong one of these 2 reasons, the returns and refunds policy will not apply for your case.
Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Note: We recommend customer to check the items immediately after receiving them. Deadline for a claim of flawed or damaged product and wrong design is within 7 days after customer receives the product. After this time, we will not proceed any claim.
Late or missing refunds (if applicable)
The refund amount will take 5-10 business days to appear in your bank statement. After this time, if you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] . Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Cancellations or changes:
In most cases, orders are automatically processed within 6 hours from when they are placed. While we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. We strictly adhere to the following policy:
- If you need to cancel your order without incurring a fee, please contact us WITHIN 6 hours of order successfully paid.
- If you need to make changes to your order, please contact us WITHIN 24 hours of order successfully paid. We do not allow order modifications AFTER 24 hours of successful payment.
- If you still wish to make changes, please contact us ASAP, and we will do what we can to help.