Order Tracking
Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the box below to get the latest status on your shipment.
If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.
ORDER PROCESSING TIME
It will take 2-7 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 5 business days on average for orders to process (if you order on Monday, your order should in most cases ship out on Friday).
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
ESTIMATED SHIPPING TIME
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
| Location | Estimated Shipping Time |
| United States | 10-25 working days (usually takes only 12-14 working days) |
| Canada, Europe | 15-40 working days |
| Australia, New Zealand | 15-45 working days |
| Mexico, Central America, South America | 20-60 working days |
| Middle East (UAE, Saudi Arabia) | 20-40 working days |
***At the moment, all products are typically shipped from one of our overseas facilities, so please allow up to 3-4 weeks to receive your purchase(s), though we’ve been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country.
For items that ship from our overseas supplier, there’s typically a delay in tracking information being updated from the time the package enters USPS facilities in China to the time it’s processed at USPS facilities in the US. This usually takes between 2-7 days on average, although it can take as long as 8-12 days. ***
Sometimes shipping times vary due to circumstances outside of our control, such as:
- IR Disputes/Strikes
- Weather
- Time of Year (e.g. Holiday Season)
- Large or Bulky Items
- Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.
SHIPPING GUARANTEE:
To back up our commitment and promise to you we will refund the cost of shipping (or give a partial refund if shipping was free) on any item that takes longer than the following time frames to arrive at your destination.
- USA (Mainland): 40 days
- USA (Other): 45 days
- Canada: 40 days
- Australia: 40 days
- New Zealand: 40 days
- UK: 45 days
- Rest of World: 60 days
RISK-FREE SHOPPING:
If for whatever reason your goods don’t arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you!
INTERNATIONAL DELIVERY:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes, and fees charged by your government. Please contact your country’s customs office for respective charges and rates on a package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks, or possibly longer for the slow-to-ship countries listed below. We are not responsible for any delays caused by destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees due to the geographical location.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to the strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
SHIPPING POLICY:
We are not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives at your country and…:
– The customer refuses to accept the package
– The number of attempts is made in the country of destination to deliver the package.
– According to the shipping department, the order shipping status indicated that the package was delivered to the address that customers provided.
We reserve the right to abandon the package(s) and will not be responsible for any refund.
When will I get my order?
We proudly offer worldwide shipping! Please note order processing time is typically 5-7 business days.
Once your order has shipped, the estimated delivery time is between 19 to 25 business days. Please consider any holidays that might impact delivery times.
Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.
How to find out order number
Your order number is located at the top of your Order Confirmation Email
If you can not find it in your inbox, please check your spam filter or junked folder
Your order number is located at the top of your Order Confirmation Email
If you can not find it in your inbox, please check your spam filter or junked folder
